Privacy Policy

1. Information We Collect

We may collect the following information when you use our website, submit a form, or communicate with us:

Personal Identification Information

• Full name
• Email address
• Mobile phone number
• Property address or area of interest
• Service type (buying, selling, renting, investing)

Communication Data

• Messages submitted through our contact form
• SMS/text message exchanges
• Email correspondence

Usage Data

• Browser type and version
• Pages visited and time spent
• Referring URLs
• IP address (collected automatically by hosting infrastructure)

We do not collect payment information, Social Security numbers, or sensitive financial account data through this website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate brokerage services
• Send you property information, market updates, and resources you have requested
• Send SMS/MMS text messages if you have opted in to receive them (see Section 3)
• Improve our website and service offerings
• Comply with applicable legal obligations

We do not sell your personal information to third parties.

3. SMS and Text Messaging

Opt-In

When you submit your mobile phone number through our website contact form and check the SMS consent checkbox, you are opting in to receive text messages (SMS and MMS) from Zenith Residential Properties. Consent is obtained at the point of form submission and is voluntary.

Types of Messages

Once opted in, you may receive:

• Responses to your real estate inquiries
• Property updates and market information relevant to your search
• Appointment confirmations and reminders
• Periodic Greater Boston market updates

Message Frequency

For active inquiries, you may receive up to a few messages per week. For general market updates, messages are sent no more than a few times per month. Message frequency varies based on your engagement.

Message and Data Rates

Standard message and data rates may apply. Contact your mobile carrier for details.

Opt-Out

You may opt out at any time by replying STOP to any text message. You will receive one final confirmation and no further messages will be sent. You may also opt out by emailing christian@zenithrp.com or calling 617-402-5113.

Help

Reply HELP to any message for assistance, or contact us directly at christian@zenithrp.com.

No Sharing of SMS Data

Mobile opt-in data and mobile phone numbers collected for SMS messaging will not be shared with, sold to, or used by third parties or affiliates, including lead generators, for their own marketing purposes. This information is used solely by Zenith Residential Properties to communicate with you directly.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Service Providers (Data Processors)

We work with third-party technology providers who process data solely on our behalf and under our instruction, including:

• Twilio — SMS/MMS messaging delivery (processes mobile numbers and message content for delivery purposes only)
• Vercel — website hosting and infrastructure
• Google Workspace — email communication
• n8n — internal workflow automation for lead intake routing (does not share or sell your data)

These providers act as data processors. They do not own, sell, or independently use your personal information. They access your data only as necessary to perform their contracted services.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

We use Vercel Analytics for aggregate, anonymized website usage data. No personally identifiable information is collected through our analytics tooling.

6. Data Retention

We retain your personal information for as long as necessary to provide services to you and comply with legal obligations. SMS opt-out records are retained indefinitely to ensure we honor your preferences. If you request deletion of your information, we will honor that request subject to any legal retention requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time (reply STOP)
• Opt out of email marketing at any time (unsubscribe link in each email)

To exercise any of these rights, contact us at christian@zenithrp.com.

8. California Privacy Notice

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, contact christian@zenithrp.com.

9. Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites (MLS PIN, Mass.gov, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last Updated” date. For material changes, we will notify you by email or by a prominent notice on our website prior to the change becoming effective.

12. Contact Us